Submit A Claim

To submit a claim, do the following:

Email feac@feac.store

Include multiple photos of your product (Inside the packaging would be better)

Describe what is wrong or why you are not pleased with your order

We do not accept returns for all items. In those cases, we are more than happy to offer potential store credit or exchanges.

Disclaimer: We cannot accept returns on items such as face masks due to health concerns. How a claim is resolved varies from customer to customer. Visit our Refund Policy page to learn more on how refunds are handled.